More ICT support for economy

Published on 21/12/2008

By John Oyuke

The Commonwealth Secretariat has agreed to help Kenya transform the economy through promotion of Information and Communications Technology (ICT).

Starting next month it would assess the capacity of the Business Process Outsourcing (BPO) sector and provide research on the services that are projected to be on demand in the world.

It would also determine the expertise that would be required and areas of training available or need to be available in Kenya to fulfill those demands, and then develop a framework for building the ability of lead organisations in the sector to institutionalise key tasks.

The Commonwealth agreed to embark on the investigations after Information and Communications Technology (ICT) Board contacted in July requesting assistance to develop a strategy for the country’s Business Process Outsourcing (BPO) sector.


BPO involves contracting the operations and responsibilities of a specific business function to a third-party service provider.

BPO includes software, process management, and the people needed to operate the service, which means a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer.

This request followed an assessment of Kenya’s professional services sector, which identified BPO as one of the services with potential for growth.

It intends to attract five major IT suppliers, 10 large multinationals and strengthening five local players.

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